About Us
Specialist Seating, Posture and Mobility Consultancy
Complete Consultancy provides independent specialist assessment, advice and reporting for individuals with complex physical needs, including those following catastrophic injury, clinical negligence, neurological conditions and long-term disability.
We offer expert evaluation of seating, mobility and 24-hour postural management needs, helping case managers, rehabilitation teams and families identify risks, address gaps in current provision, and develop practical, evidence-informed recommendations.
Complete Consultancy was founded by Caroline to provide a more personal, independent approach to specialist postural care, ensuring every individual receives thoughtful, clinically informed support tailored to their needs.
Learn about Caroline
My professional journey has always been driven by a deep passion for helping people improve their quality of life. As a Physiotherapist, I’ve had the privilege of working with individuals of all ages and abilities, supporting them through injuries, musculoskeletal conditions and movement disorders. This experience has become a great tool in my practice as a postural and seating specialist. I first stepped into the world of seating in 2008, and it quickly became clear that postural management was something I cared about deeply. I have spent many years working across several wheelchair services around London, refining my clinical skills and gaining extensive experience in special seating. This exposure allowed me to understand just how transformative the right seating solution can be — physically, functionally and emotionally. My approach to posture is rooted in the belief that optimal alignment should be considered across the full 24 hours, not just when a person is seated in their wheelchair. When posture is supported throughout the day and night, we can help prevent musculoskeletal deterioration, minimise the risk of skin breakdown, enhance respiratory and circulatory function, and even support mental wellbeing and bone density. These benefits shape the foundation of my practice today. As part of my work, I place strong emphasis on comprehensive assessment, looking not only at clinical presentation but also at environmental considerations and personal goals. Every individual’s needs are unique, and my aim is always to ensure that the solutions offered are truly tailored, comfortable and effective. This philosophy inspired me to create Complete Consultancy, with the aim of providing a more personal, independent and specialist approach to postural and seating care. I wanted to create a consultancy where clinical reasoning and individual needs are given equal importance, while ensuring that specialist advice is accessible, transparent and approachable for everyone. My aim is to help people access the right advice and support to achieve better long-term outcomes. Alongside my specialist experience in seating and postural management, I have extensive experience in report writing for individuals with complex physical needs, including those following catastrophic injury, clinical negligence, neurological conditions and long-term disability. This experience enables me to provide clear, evidence-informed clinical reports that identify needs, explain clinical reasoning and provide practical recommendations for individuals, families and professional teams.
Our Approach
At Complete Consultancy, we provide independent, person-centred advice based on detailed assessment, clinical reasoning and an understanding of each individual’s goals, environment and long-term needs.
We do not supply equipment directly. Instead, we provide impartial specialist guidance to support informed equipment provision and decision-making, ensuring recommendations are clinically appropriate, tailored to the individual and focused on achieving the best possible outcomes.
How We Can Help You
Our Services
Complex Seating Assessments
Comprehensive assessment of wheelchair seating systems, specialist seating solutions and positioning needs to optimise comfort, function, safety and long-term postural outcomes.
24-Hour Postural Management Reviews
Holistic assessment of posture throughout the day and night, including seating, lying, transfers, personal care routines and environmental factors.
Our experienced posture specialists assess each individual with a strong emphasis on clinical reasoning and personalised care, considering factors such as body asymmetry, joint contractures, pressure injury risk, body shape changes and equipment fit. We work collaboratively with individuals, families, carers and professionals to develop practical recommendations tailored to their needs, goals and daily environment. Following the assessment, we provide a comprehensive report outlining clinical findings and recommendations, including equipment choice and use, positioning strategies, functional goals, environmental considerations and, where appropriate, stretches and exercise programmes. Our approach supports effective 24-hour postural management, promoting comfort, safety, function and long-term health.
Mobility Equipment Reviews
Independent review of mobility equipment, including wheelchairs, specialist seating systems and associated equipment, ensuring recommendations are appropriate, clinically justified and aligned with the individual’s needs.
Specialist Sleeping System Assessments
Assessment of night-time positioning, pressure management and postural support requirements, with recommendations to improve comfort, safety and overnight care.
Specialist Seating & Positioning Reviews in Education &
Care Settings
Assessment of classroom seating, care environments and daily positioning needs, supporting staff teams to implement effective postural strategies.
Independent Clinical Reports
Detailed, evidence-informed reports for case managers, solicitors, insurers and rehabilitation teams, providing clear clinical reasoning, identified risks, recommendations and future considerations.
Second Opinions and Clinical Reviews
Independent review of existing equipment, recommendations or postural management plans, providing specialist input where further assessment or clarification is required. We can also
support individuals during appointments with wheelchair services, providing independent clinical guidance and advocacy to help ensure their needs are appropriately considered.
Musculoskeletal Physiotherapy & Exercise
Specialist physiotherapy and tailored exercise programmes to support strength, mobility and function, helping to promote healthy movement, reduce injury risk and support long-term physical health.
Paediatric Postural Assessment &
Equipment Provision
Specialist paediatric postural assessments and equipment prescriptions including wheelchairs, classroom seating, sleeping systems and terrain equipment. For physiotherapy input we can refer to trusted paediatric physiotherapy colleagues.
Start with a free initial telephone consultation
We'll discuss your needs, answer your questions and advise on the most appropriate next steps. If you prefer email, you can send us an enquiry and we'll be happy to help.
Book a free initial telephone call
Why Choose Us
The Benefits of an Independent Specialist Assessment
We understand that timely access to specialist postural support is important. By offering independent assessments, we can often provide appointments much sooner than traditional public healthcare pathways, helping individuals access the specialist advice and recommendations they need without unnecessary delays.
Our assessments are personalised, thorough and centred around the individual. We work closely with families, carers and professionals, using clear, evidence-based clinical reasoning to provide practical recommendations that promote comfort, function, independence and long-term postural health.
